Terms of Service

Acceptance and Scope

These Terms of Service ("Terms") form a binding agreement between the accounting firm or other business using Sorvyn ("you", "your firm") and MR.MEDIA S.A.R.L-S (RCS Luxembourg B291701), a company established in Luxembourg trading as Sorvyn ("Sorvyn", "we", "us").

Sorvyn is a business-to-business service for professional use only. It is not offered to consumers, and consumer-protection rules do not apply.

There is no self-service signup: we set up your account after we agree on the engagement, in writing or by email. By requesting an account, signing an order or proposal, or using the service, you accept these Terms on behalf of your firm and confirm you are authorised to do so. If a separate written agreement between us conflicts with these Terms, the written agreement wins.

These Terms cover the Sorvyn service for accounting firms (books.sorvyn.ai). The legacy Sorvyn dashboard at app.sorvyn.ai is governed by the terms published there.

What Sorvyn Does

Sorvyn helps accounting firms collect, check and chase their clients' bookkeeping documents:

• Collection: each of your clients gets a personal upload page and a dedicated email address to send documents to.
• Reading: documents are read automatically by AI to extract the accounting data (supplier, amounts, VAT, IBAN, dates).
• Checking: possible issues are flagged: duplicates, a supplier bank account that changed, totals that do not add up, missing information.
• Chasing: reminders for missing documents are sent to your clients in your firm's name, manually or on a schedule you control.
• Export: extracted data can be exported for your accounting software (for example BOB50).

Your Account

• Keep your login credentials confidential. You are responsible for all activity under your account.
• Tell us immediately if you suspect unauthorised access.
• You are responsible for the accuracy of the information you enter, in particular your clients' names and email addresses, since reminders are sent to the addresses you configure.
• Accounts are for your firm and its staff. Do not share access with third parties outside your firm.

Client Portal and Email Intake

When you create a client in Sorvyn, you instruct us to collect documents from that client through their personal upload page and dedicated email address, and to send them reminders in your firm's name.

You warrant that:

• you are entitled to collect these documents from your clients as part of your engagement with them;
• you have informed your clients, as required by data-protection law, that their documents and contact details are processed through Sorvyn on your behalf;
• the reminder templates you configure are accurate and appropriate, since they are sent in your firm's name.

To protect the service, intake and messaging are subject to reasonable technical limits (for example rate limits and attachment size caps).

AI Outputs and Human Review

Document reading and checking are performed by automated systems, including Anthropic's Claude AI, under commercial terms that prohibit the AI provider from training its models on your data.

This is by design: Sorvyn flags, your firm decides. Every decision that matters is made by a human professional, not by the machine.

Fees and Payment

• Fees are set out in the proposal or order agreed with your firm and invoiced by us. Prices are in euros and exclude VAT.
• Invoices are payable within 30 days unless agreed otherwise. Late payments may bear interest as provided by Luxembourg law on late payment in commercial transactions.
• Pilot or evaluation arrangements may be free of charge where agreed in writing; these Terms still apply to them.
• We will announce any price change at least 30 days in advance; changes apply from the next billing period.

Acceptable Use

You agree not to:

• use the service for anything unlawful, or upload content you have no right to process;
• use the reminder system to send spam or messages unrelated to collecting bookkeeping documents;
• attempt to breach, probe or circumvent the service's security, or access another firm's data;
• reverse engineer, copy or resell the service, or use it to build a competing product;
• overload the service through automated access outside its intended use.

We may suspend access immediately where necessary to stop abuse or protect the service and its users, and will inform you when we do.

Your Data and Privacy

• For personal data inside the product (your clients' documents and contact details), your firm is the data controller and Sorvyn is your processor under Article 28 GDPR. Our Data Processing Agreement (DPA) is part of this agreement; ask us for a signed copy at any time.
• We process this data only on your instructions, host it in the European Union (Frankfurt, Germany), and never use it for our own purposes or allow AI providers to train on it.
• The subprocessors we use are listed in our Privacy Policy; we inform you before adding or replacing one, as set out in the DPA.
• How we handle data for which Sorvyn is the controller (your account, billing, this website) is described in our Privacy Policy.
• On termination, we return or delete product data as described in Section 13 and the DPA.

Intellectual Property

• Sorvyn, its software, design and brand belong to us. We grant your firm a non-exclusive, non-transferable right to use the service for its own professional activity during the agreement.
• Your data stays yours: the documents you and your clients submit, and the data extracted from them, belong to your firm.
• If you send us feedback or suggestions, we may use them to improve the service without obligation.

Confidentiality

Each of us will keep the other's non-public information confidential and use it only for the purposes of this agreement. This does not apply to information that is public, already lawfully known, independently developed, or must be disclosed by law (in which case we tell you first, where legally possible). This obligation survives the end of the agreement.

Warranties and Disclaimers

• We provide the service with reasonable skill and care, and work to keep it available and secure.
• The service is provided as available: we do not warrant uninterrupted or error-free operation, and short maintenance windows may occur.
• The service depends on third-party providers (hosting, email delivery, AI processing); we are not responsible for their outages, but we will always work to restore service promptly.
• The AI disclaimer in Section 5 applies to all extracted data and flags.

Liability

You remain responsible for reviewing AI outputs before relying on them (Section 5) and for your own professional obligations towards your clients, including legal retention of accounting documents.

Term and Termination

• The agreement runs for the period agreed in your proposal or order; where none is agreed, it runs month to month and either party may end it with 30 days' written notice.
• Either party may terminate immediately for a material breach that is not fixed within 15 days of written notice, or if the other party becomes insolvent.
• We may suspend or terminate for serious or repeated breaches of Section 7 (Acceptable Use).
• After termination: you have 30 days to export your data (we help if needed). After that window we delete the product data, as set out in the DPA, except where the law requires us to keep specific records.
• Your firm's own duty to retain accounting documents (in Luxembourg, generally 10 years) is not affected: plan your export before the deletion window closes.

General

• Changes to the service: we improve Sorvyn continuously and may change features, provided the core value described in Section 2 is not materially reduced during your term.
• Changes to these Terms: for material changes we give 30 days' notice by email; continued use after that is acceptance. The current version is always published here.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
• Assignment: neither party may assign this agreement without the other's consent, except to a successor of its business.
• Notices: by email; to us at patrick@sorvyn.ai, to you at your account email.
• Entire agreement, severability, no waiver: these Terms plus your order and the DPA are the whole agreement; if a clause is unenforceable the rest stands; not enforcing a clause is not a waiver.
• Governing law and courts: Luxembourg law, courts of the district of Luxembourg City, without prejudice to mandatory rules.